Contactless Visa® Credit Cards

Solvay Bank is excited to announce improvements to our credit card program including the enhancement of features, benefits and service, through a new processor partnership. 

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  • Contactless Transactions: Checking out just got safer and easier! Your new credit card offers the latest contactless technology guaranteeing protection and ease in one tap.
  • 24/7 Cardholder Services: You can now contact cardholder services 24 hours a day, 7 days a week by calling 1-888-999-7786 (toll free U.S.) for balance inquiries, payment information, transaction history, statement requests, to dispute a charge and to report fraud.
  • New Card Loyalty Program: You will need to setup a new account for our uChoose Rewards platform at uchooserewards.com, unless you already have an account with your Solvay Bank debit card and link the credit card to your debit account. Learn more here. 
  • Card Management: Your new card offers credit card controls for both Platinum and Business accounts. Platinum holders can view account and transaction details directly via the Solvay Bank retail online banking portal, through our mobile banking app or a web browser. Business account holders can view account and transaction details, analyze spending trends and more through SpendTrack, a new management tool for Business accounts that can be accessed via the Solvay Bank business online banking portal, a web browser or SpendTrack's standalone app. Learn more here. 
  • Why am I receiving a new credit card? Solvay Bank is changing the credit card processor to better serve your credit card needs. This change requires that a new card be issued.
  • Will my interest rate change as part of this conversion and card issue? No. Your interest rate and other terms on your account will remain the same.
  • Will I have a new PIN number so I can access cash from my credit card? You will not receive a PIN in the mail, and your old PIN will not work with the new card. You can select your unique PIN by calling the number on the activation label and choosing the PIN option.
  • Will I need to send my payment to a new location after the conversion? Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to P.O. Box 2711, Omaha, NE 68103-2711 on or after 08/19/2024 to ensure that your payment reaches the processor by your due date.
  • My existing card does not expire for quite a while; can I continue using my existing card until expiration? No. Your existing card will not work after 12:01 a.m. EDT 08/19/2024. Instructions will come with your new card to ensure it is ready to use on or after 08/19/2024.
  • What is EMV? EMV stands for Europay, Mastercard® and Visa®. EMV chip technology is becoming the global standard for credit card and debit card payments. This smart chip technology features credit cards with embedded chips that will help increase security and reduce fraud. This standard has many names worldwide and may also be referred to as: "chip and signature."
  • Will all merchants be able to accept my EMV (chip) credit card? Yes. Your card will be accepted at all merchant locations.
  • What do I need to do if I have preauthorized or recurring payments that are tied to my existing Solvay Bank credit card? To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity, gas bills, insurance, clubs, etc.), contact the merchant immediately upon receiving your new card number and expiration date.
  • Will the due date for my credit card payment change? No. Your due date will stay the same.
  • I setup my monthly credit card payment as an automatic ACH transfer, payroll deduction or as a recurring transfer. Do I have to make any changes? To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) immediately upon receiving your new card to provide your new card number and payment address of P.O. Box 2711, Omaha, NE 68103-2711.
  • Will my previous card history transfer to my new card number so I have access to the information if needed? No. You will not be able to access statements/history online after 08/19/2024, so we recommend you save the statements to your computer or print hard copies before this date. For additional information or further questions, please contact our Customer Relations team at 315-484-2201.